About
Highly accomplished IT professional with over a decade of experience in comprehensive IT operations, project leadership, and strategic system optimization across diverse industries. Proven ability to enhance security, drive technological innovation, and deliver cost-effective solutions, leveraging extensive expertise in cloud platforms (AWS, Azure) and a strong background in procurement, logistics, and project management. As a sole IT lead and former entrepreneur, I excel at end-to-end problem-solving and delivering high-impact technical and business outcomes.
Work
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Summary
Served as the sole IT professional for a branding and design firm, providing comprehensive systems administration and technical support to over 30 users.
Highlights
Provided comprehensive 1st and 2nd-level technical support to over 30 users across the Greater Toronto Area, ensuring high system availability and user satisfaction as the sole IT professional.
Managed and optimized company servers and software, proactively identifying and implementing enhancements to improve system performance and reliability.
Streamlined vendor communications to efficiently resolve critical issues related to WAN access, mobile communications, and hardware, minimizing downtime.
Implemented and maintained robust corporate data backup solutions, ensuring adherence to company standards and IT best practices for data integrity and disaster recovery.
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Summary
Led IT operations and infrastructure for a digital signage solutions provider, ensuring seamless technical delivery and strategic system enhancements.
Highlights
Managed end-to-end IT operations for digital signage solutions, including configuration, provisioning, and testing of hardware per service contracts.
Coordinated effectively with vendors, clients, and third-party contractors, ensuring seamless project delivery and issue resolution.
Designed and implemented critical network and system improvements, integrating new technologies to meet evolving demands and enhance infrastructure reliability.
Managed the annual IT budget, optimizing resource allocation and advising on IT security to ensure cost-effectiveness and robust protection.
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Summary
Provided comprehensive technical support and systems administration for an IT consulting firm, managing diverse IT assets and client-facing solutions.
Highlights
Deployed and maintained critical internal IT assets and infrastructure, including Active Directory and LDAP for non-AD systems (VOIP, Linux, Apple), ensuring high availability.
Managed the deployment and troubleshooting of core Microsoft enterprise applications (Exchange, SharePoint, Lync, Office 365), optimizing productivity for internal teams.
Developed and implemented long-term solutions by meticulously tracking recurring issues, reducing repeat incidents and improving system stability.
Provided expert support for a wide range of hardware, including desktops, notebooks, network printers, and peripherals, ensuring operational continuity.
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Summary
Provided critical 1st and 2nd-level desktop support and systems analysis for a global publishing company, ensuring seamless operations for a large user base.
Highlights
Provided 1st and 2nd-level technical support to over 200 local and 2500 global users, resolving complex issues and maintaining high productivity.
Solely supported and maintained a RIS/PACS system across 150 diagnostic imaging clinics in Ontario and Quebec, ensuring critical healthcare system uptime.
Deployed and configured DICOM/Worklist servers in clinics, optimizing imaging modalities and data flow for medical professionals.
Developed and implemented standardized procedures, significantly improving response times to IT issues and enhancing overall service delivery.
Identified and resolved recurring problems through comprehensive documentation and recommended corrective actions, improving system stability.
Skills
Cloud Platforms
AWS, Azure, Amazon Cloud Linux.
Operating Systems
Windows 10, Windows Server 2012-2019, Apple MacOS 10.14+, RHEL, Ubuntu.
Networking & Infrastructure
Cisco, Aruba, Ubiquiti, Routers, Switches, Wireless Access Points, WAN Access, Active Directory, LDAP, VOIP.
Enterprise Applications
Microsoft 365, Exchange, SharePoint, Lync, Office 365, Quickbooks.
Hardware & Peripherals
Desktops, Notebooks, Network Printers, Projectors, Smartphones, Digital Signage Hardware, Multimedia Solutions.
Specialized Systems
RIS/PACS, DICOM/Worklist Servers, AutoCAD, Sketchup, Revit, Adobe CC.
IT Management & Operations
IT Support, Systems Administration, Troubleshooting, Problem Resolution, Data Backup, IT Service Reliability, Budget Management, IT Security, Asset Management, Vendor Management, Quality Assurance.
Project & Business Acumen
Project Management, Procurement, Logistics, Strategic Solutions, Process Improvement, Client Relations, Team Leadership, Communication, Problem Solving, Research & Investigation, Construction.